Quality

Quality is an essential characteristic in any business, allowing the measurement of efficacy and efficiency of all your business processes, and we are no exception. We pride ourselves on providing high quality, reliable services that truly reflect our expert knowledge and vast experience. Using specific quality processes in house, we can monitor the services that we undertake as a premier business process outsourcing provider. By monitoring our processes in this way, we can easily identify opportunities for improvement, therefore increasing our efficiency, sales conversions and ultimately customer satisfaction.

We undertake numerous quality checks, adopting the Six Sigma principles of “Measure, Control and Manage” to strategically monitor and improve our service. For example, in our call centre department we continuously monitor calls, rating our agents according to a detailed set of parameter and providing specific training to ensure consistency, and above all, quality.

Whatever your company needs, you can rest assured that we provide only the highest quality services. Today’s financial climate has seen an increasing number of businesses outsourcing some or even most of their functionalities in an effort to reduce cost, improve customer satisfaction and take advantage of the economies of scale available to large businesses such as GlobalDial