Telecom

The advent of the internet and mobile communication has seen an exponential rise in the importance of reliable telecommunication services which has resulted in a wealth of service providers and a savvy, aggressive telecoms consumer base.

Using a premier business outsourcing provider such as GlobalDial Services can furnish your company with an advanced level of infrastructure, an ability to keep up-to-date with the constant innovation associated with the industry, and the excellent customer service needed to differentiate your company from the others.

Our telecom industry services include:

  • Customer Service
  • Service Inquiries
  • Billing Support
  • Customer Acquisition – Inbound, Outbound
  • Upsell, Cross-Sell
  • Loyalty Management, Loyalty Surveys
  • Account Management
  • Complaint Management
  • CSAT Scoring
  • Customer Retention
  • Bill Collection