The advent of the internet and mobile communication has seen an exponential rise in the importance of reliable telecommunication services which has resulted in a wealth of service providers and a savvy, aggressive telecoms consumer base.
Using a premier business outsourcing provider such as GlobalDial Services can furnish your company with an advanced level of infrastructure, an ability to keep up-to-date with the constant innovation associated with the industry, and the excellent customer service needed to differentiate your company from the others.
Our telecom industry services include:
- Customer Service
- Service Inquiries
- Billing Support
- Customer Acquisition – Inbound, Outbound
- Upsell, Cross-Sell
- Loyalty Management, Loyalty Surveys
- Account Management
- Complaint Management
- CSAT Scoring
- Customer Retention
- Bill Collection